Contact Us: 855-588-5168

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FAQ

 

Stander Office Hours

Monday: 8:00am–5:00pm PST
Tuesday: 8:00am–5:00pm PST
Wednesday: 8:00am–5:00pm PST
Thursday: 8:00am–5:00pm PST
Friday: 8:00am–5:00pm PST
Saturday: Closed
Sunday: Closed

 

Stander UPS / USPS Shipping Hours

We at Got Shades International make every effort to ship out all orders received within 24hr-48hr after receiving the order under normal circumstance.
Order received over the weekend, long weekends and holidays may be delayed a bit beyond the 24hr-48hr usual range.
Please be reassured we will make every effort to get your order released for final delivery as soon as we possibly can.

Please note: For UPS Next day air, 2nd day air, 3rd day express service. USPS Expedited and Priority service. The daily cutoff is set at 12:00pm PST.
Orders expected to be processed with the above mentioned services must be received before the cutoff time.

Monday: 8:00am–4:00pm PST (USPS 3:00pm PST)
Tuesday: 8:00am–4:00pm PST (USPS 3:00pm PST)
Wednesday: 8:00am–4:00pm PST (USPS 3:00pm PST)
Thursday: 8:00am–4:00pm PST (USPS 3:00pm PST)
Friday: 8:00am–4:00pm PST (USPS 3:00pm PST)
Saturday: Closed
Sunday: Closed

 

Important Note: 2017 UPS Holiday Reminder

All of us at Got Shades International would like to thank you for your continuing support and patronage.
Below we have provided a list of holidays we traditionally have follow alongside of our primary shipper UPS.

New Year's Day - January 1, 2017
Memorial Day - May 29, 2017
Independence Day - July 4, 2017
Labor Day - September 4, 2017
Thanksgiving Day (Observed) - November 23, 2017
Thanksgiving Day After - November 24, 2017
Christmas (Observed) - Detail Listed Below
New Year's Eve 2017 - Detail Listed Below
New Year's Day 2018 - (Observed) - January 1, 2018
Our office and warehouse will be closed for the Christmas and New Year holidays starting on the December 23, 2017 and reopen January 2, 2018

Orders received during these holidays will be processed in the order it was received shortly after the end to these holidays.
But due to the possibility of high volume of orders received, please allow an additional 1 to 2 business day on top of the normal turnaround time for orders to be picked, packed and shipped out.
If you have any questions and/or need any assistance to adjust your delivery day, please call our Customer Service Line  at 1-855-588-5168.

 

Bulk Discounts

Bulk discounts will not apply to any items listed in and under the following category

All styles listed under SALE category. Which will include Specials of the Month, Closeout Items, Clearance Event and Everyday Value
All styles listed under LICENSED NFL, LICENSED MLB and LICENSED NCAA
All items listed under CASES, POUCHES and REPAIR KIT

 

Minimum Order

We DO NOT require a minimum order.

 

Order Turnaround Time

All orders placed and confirmed during the weekdays will usually be processed and shipped out within 24hr to 48hr after the confirmation.
All orders placed and confirmed during the weekends will be processed during the next business day (please allow 24hr to 48hr from the business day for us to complete the shipping process)

California Resale Permit & Certificate

All “First Time” California customers will need to submit a copy of their California resale permit and California resale certificate to be kept on file with us. Please click here to receive a copy of the Resale Certificate. Once you complete the certificate form, you can either fax to us at (909) 718-7872 or email back to us at sales@gotshades.com. By California state tax law, we will not be able to release any merchandise to you without receiving these two documents.

All customers outside of California that wish to ship to an address inside California will also need to submit a copy of the California resale permit and certificate for the address that the package is to be delivered to. If you have any questions, please feel free to contact us. Thank you for your understanding.


Returns

All returns must be processed within 7 days of receiving our delivery. Any item returned after 7 days will not be accepted.

A receipt of shipping the return goods would serve as proof of return date. All return shipping fees of sending the items back will NOT be refunded. If you paid for shipping and handling on the order, we will reimburse the shipping fee to you along with the merchandise cost.

In case of a defected item, please email us a photo of the defect. You may find the contact info in the "Contact Us" page. We will refund you full amount and also reimburse you the shipping fees. All styles must be returned in their original packaging and dozen form. Please do not keep pieces for any reason. We will either resend merchandise desired or process the refund base on the original invoice upon confirmation of the return.  


Return Policy for Mirrors

All returns must be processed within 14 days of receiving our delivery. Any item returned after 14 days will not be accepted.

Defected Products:

For items that are defects, please email the proof of the damaged goods to our customer service and we will refund you full amount after evaluation. Please keep the product handy until you received a full refund from us, usually takes a bout 20-30 days depending on the credit card service provider.

If you simply feel this item is unfitted, within 14 days of time, you may submit a refund request. You will be responsible of shipping the product back to our office at your cost. Once we inspect the return good at its original condition, we will issue a refund credit back to you with an extra 5% handling charge. Please make sure the product is at a resalable condition in order to receive full refund.